St. Michael Medical Center
Hospital Information: St. Michael Medical Center
Updated: September 1, 2021
Effective September 1, visitors will only be permitted in Virginia Mason Franciscan Health acute care hospitals in limited circumstances, such as beginning or end of life care. This decision is intended to limit potential spread of COVID-19, as increased cases in the community increases the risk in our hospitals.
We recognize it is a difficult time for our patients and their loved ones. These restrictions are very important for the health and safety of our patients and staff, and we appreciate your understanding and support.
Before you visit
All visitors must comply with screening and mask requirements when entering the building. Visitors with symptoms will not be allowed to enter, and visitors must wear a hospital/clinic-provided masks for the entirety of their stay. Cloth or other types of personal masks must be replaced with a hospital/clinic-provided mask, or, if preferred, the hospital/clinic-provided mask may be worn over a personal mask.
There is no in-person visitation permitted for COVID-positive and suspected patients.
At this time, hospital visitors are only allowed in the following circumstances:
- End-of-life patients: Up to one bedside visitor is permitted for non-COVID patients
- Beginning of Life/Family Birth Centers: Laboring patients will be allowed one asymptomatic (without symptoms) adult support person. This same will be the designated visitor after delivery has occurred until discharge. Overnight visitor restrictions may vary among birth centers.
- Please note: Doulas are members of the care team and do not count as a visitor.
- One parent of a special-care infant
- One parent of a minor for scheduled appointment, surgery or procedures
- Care partner who needs to learn how to care for a patient
- Caregiver needed for incapacitated patient
- Professionals providing essential support and/or care as part of a patient’s care team, including doulas
- People with legal authority or responsibility for care
For the safety of patients and staff, the following visitors are not allowed
- Visitors with any symptoms: Fever (greater than 100.4 or, if 65 or older, greater than 99.6), cough, shortness of breath or difficulty breathing, fever, chills, muscle pain, sore throat, new loss of taste or smell, headache, congestion or runny nose, and nausea, vomiting or diarrhea
- Visitors who are not willing or able to wear a hospital-provided mask the entire time they are in the hospital
- Children 12 and under are restricted from visiting
Any approved visitors
- Must go directly to a patient’s room — use of waiting rooms is not permitted. We encourage any approved visitors to coordinate their arrival and departure times.
- Must use the approved, designated visitor entrance
- Will be screened for COVID-19 symptoms
- Will be asked to complete hand hygiene upon entry
- Must wear a hospital-provided mask the entire time while inside the building, including in a patient’s room. Masks must be tight-fitting and completely cover nose and mouth.
- Are encouraged to maintain physical distancing (at least six feet apart from others)
Patients who do not comply may have visitation access revoked. Please contact the hospital or your medical provider if you have any questions about the visitor policy.
Virginia Mason Franciscan Health/Franciscan Medical Group Clinic visitor restrictions
- Most clinic locations are allowing one visitor per patient during a scheduled visit. Please contact your provider or the clinic with questions about their policy.
- All individuals must wear a clinic-provided mask the entire time while inside the building.
- Please contact the clinic before arriving for your appointment if you need of a COVID-19 test, or if you have COVID-19 symptoms. Symptoms and exposure guidance include:
- Shortness of breath
- New loss of taste or smell
- Close, in-person contact with someone who has tested positive for the COVID virus within the past 14 days
- If symptoms are severe, call 911 or go directly to one of our Prompt or Urgent Care locations or Emergency Services departments.
Please call 564-240-1000 with questions and to be directed to the correct department.
Preparing for surgery
Whether you’re having an outpatient or an inpatient procedure, our goal is for you to have a safe and comfortable recovery. We encourage you to take an active role in your care:
- Follow the instructions you receive at your pre-admit appointment, like fasting for 12 hours or refraining from smoking before surgery.
- Provide a complete a medical history, with information about any allergies and medications you may be taking, including vitamins and herbal remedies.
- Ask questions about your procedure and follow-up treatment.
- Have a plan for when you’re discharged from the hospital.
Admissions: What to expect
When you arrive at our facility, visit the reception desk in the main lobby, located inside the main entrance. We’ll direct you to our registration offices or the same-day surgery unit, also located on the first floor.
A registration specialist will welcome you to the campus and answer any questions you may have. You’ll also need to fill out some forms. To make this process as seamless as possible, please bring your insurance card(s) or and legal identification. Forms to be completed include:
- Financial forms
Additional admission information
A safe is available for your use. However, we encourage you not to carry valuable items or large sums of money, as we cannot be responsible for them.
If you have special needs, such as a hearing or vision disability, please let your registration specialist or nurse know. Devices we have available include those for hearing amplification, closed-caption devices for TVs, TDD telecommunications and telephone or clock attachments.
Interpreters are available upon request from inpatient staff, representing many foreign languages and sign language.
Many elements in the environment can trigger or influence health and disease. In consideration of others who may suffer from chemical sensitivities and/or allergies, we request that you refrain from wearing scents such as perfume, cologne, hairspray or aftershave when at Harrison. When sending or bringing flowers to a patient, ask the florist to suggest less fragrant selections.
Each patient room has a telephone and TV.
There is no charge for local calls; however, the hospital does not provide free long-distance phone service. All long-distance calls from our patients’ rooms must be collect or charged to the caller’s home phone number or credit card.
Cellular phones may be used inside the hospital so long as their use does not disrupt patient care or the care environment.
You may receive a discharge plan prior to leaving the hospital. This plan, which our licensed social workers create, provides a short-term road map for the kinds of help you may need when you go home. Our highly specialized social workers will educate you on the various parts of the plan.
We’re happy to provide you with a copy of your medical record, or we can send it to a designated physician or facility. Learn more about Virginia Mason Franciscan Health policies.
MyChart is your tool to access your electronic medical record 24/seven and reach out to your health care team when and where it’s convenient for you. Available on your desktop, tablet or smartphone.
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