St. Joseph Medical Center
Located in Tacoma, we provide advanced medicine and trusted care for the surrounding community.
St. Joseph Medical Center
General Information: St. Joseph Medical Center
Updated: September 1, 2021
Effective September 1, visitors will only be permitted in Virginia Mason Franciscan Health acute care hospitals in limited circumstances, such as beginning or end of life care. This decision is intended to limit potential spread of COVID-19, as increased cases in the community increases the risk in our hospitals.
We recognize it is a difficult time for our patients and their loved ones. These restrictions are very important for the health and safety of our patients and staff, and we appreciate your understanding and support.
Before you visit
All visitors must comply with screening and mask requirements when entering the building. Visitors with symptoms will not be allowed to enter, and visitors must wear a hospital/clinic-provided masks for the entirety of their stay. Cloth or other types of personal masks must be replaced with a hospital/clinic-provided mask, or, if preferred, the hospital/clinic-provided mask may be worn over a personal mask.
There is no in-person visitation permitted for COVID-19 positive and suspected patients.
At this time, hospital visitors are only allowed in the following circumstances:
- End-of-life patients: Up to one bedside visitor is permitted for non-COVID-19 patients
- Beginning of Life/Family Birth Centers: Laboring patients will be allowed one asymptomatic (without symptoms) adult support person. This same will be the designated visitor after delivery has occurred until discharge. Overnight visitor restrictions may vary among birth centers.
- Please note: Doulas are members of the care team and do not count as a visitor.
- One parent of a special-care infant
- One parent of a minor for scheduled appointment, surgery or procedures
- Care partner who needs to learn how to care for a patient
- Caregiver needed for incapacitated patient
- Professionals providing essential support and/or care as part of a patient’s care team, including doulas
- People with legal authority or responsibility for care
For the safety of patients and staff, the following visitors are not allowed
- Visitors with any symptoms: Fever (greater than 100.4 or, if 65 or older, greater than 99.6), cough, shortness of breath or difficulty breathing, fever, chills, muscle pain, sore throat, new loss of taste or smell, headache, congestion or runny nose, and nausea, vomiting or diarrhea
- Visitors who are not willing or able to wear a hospital-provided mask the entire time they are in the hospital
- Children 12 and under are restricted from visiting
Any approved visitors
- Must go directly to a patient’s room — use of waiting rooms is not permitted. We encourage any approved visitors to coordinate their arrival and departure times.
- Must use the approved, designated visitor entrance
- Will be screened for COVID-19 symptoms
- Will be asked to complete hand hygiene upon entry
- Must wear a hospital-provided mask the entire time while inside the building, including in a patient’s room. Masks must be tight-fitting and completely cover nose and mouth.
- Are encouraged to maintain physical distancing (at least six feet apart from others)
Patients who do not comply may have visitation access revoked. Please contact the hospital or your medical provider if you have any questions about the visitor policy.
Virginia Mason Franciscan Health/Franciscan Medical Group Clinic visitor restrictions
- Most clinic locations are allowing one visitor per patient during a scheduled visit. Please contact your provider or the clinic with questions about their policy.
- All individuals must wear a clinic-provided mask the entire time while inside the building.
- Please contact the clinic before arriving for your appointment if you need of a COVID-19 test, or if you have COVID-19 symptoms. Symptoms and exposure guidance include:
- Shortness of breath
- New loss of taste or smell
- Close, in-person contact with someone who has tested positive for the COVID-19 virus within the past 14 days
- If symptoms are severe, call 911 or go directly to one of our Prompt or Urgent Care locations or Emergency Services departments.
A cash machine is located on Level 1, near the main lobby and the Gift Shop.
Patients and visitors may quietly use personal cellular phones inside the hospital so long as the devices do not interfere with patient privacy or the hospital’s healing environment.
A phone is located in each patient’s room. For local calls, dial 88 and then the phone number. For long-distance calls, dial 0 to reach the operator who will place the call for you. All long distance calls from patients’ rooms are toll-free.
There is a pay phone in the main lobby of the hospital.
Cafeteria and deli
Our patients are provided meals approved for their unique health conditions by a team of health care professionals and prepared with each patient’s treatment and recovery in mind.
Visitors to the hospital may purchase snacks or hot meals in the cafeteria, located on the Ground Level. The cafeteria is open for breakfast, lunch and dinner seven days a week.
The deli is on Level 1, near the main lobby and Admitting department. It is open Monday through Friday and serves hot and cold foods along with refreshments.
Lost and found
Lost and found items are taken to the hospital’s Security Office.
$5 fee per vehicle, per visit for valet parking service. Fee waived with a disabled placard. The valet parking locations are:
- 5 a.m. to 5 p.m.
- Monday through Friday
- Will retrieve vehicles until 7 p.m.
Emergency entrance (co-located with Heart and Vascular entrance)
- 6 a.m. to 4 a.m. the following day
- Monday through Saturday morning
- Will retrieve vehicles until 6:30 a.m. (Monday through Saturday morning)
Several self-parking locations are located around and near the hospital; each is well marked with signage and within easy walking distance of the hospital and outpatient center. Parking is also available in the outpatient center’s garage, which can be entered between I and J streets, immediately west of the outpatient center.
If you have a non-emergency need, such as locating a parked car, accessing a locked parking facility or for valet retrievals on Saturday and Sunday, call Security at 253-426-4888.
Regular visiting hours are generally from 11 a.m. to 8:30 p.m. daily for all areas of the hospital.
After regular visiting hours, visitors to the hospital must enter through the Emergency Services department and check in at the nurse station. From there, a security officer escorts visitors to the patient’s room.
To protect the health of babies, there are times, such as during an epidemic of pertussis (whooping cough), children under 18 years old may not enter the Family Birth Center unless they are siblings of the baby. Thank you for your cooperation.
Children under 12 should be accompanied by an adult when visiting the hospital.
Patients and visitors with laptops and other wireless devices will find fast, convenient and free broadband service in the Emergency Services department, cafeteria and select waiting areas.
Users should note the connection is not encrypted and users assume all responsibility for access.
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