Dedicated to Creating Healthier Communities
Here to serve as your partner in health, offering a wide variety of services that care for the mind, body and spirit.
CHI Franciscan Health is required by law to maintain the privacy of your health information, to provide you with a notice of our legal duties and privacy practices, and to follow the information practices that are described in our Privacy Notice.
You have the right to receive a copy of your health information that we maintain, with some limited exceptions. You have the right to receive a copy of your health information in a format you prefer (e.g., paper, email, CD). You have the right to request that your health information to be sent to any person or entity.
CHI Franciscan Health gives you, or your authorized representatives, two options for accessing your CHI Franciscan Health medical records:
- View your information via MyChart
- Request a copy of your medical records
Starting the process for a request for Medical Records
To start the process you may write a letter, or if you prefer, you may use the Authorization for Disclosure Form.
If you choose to write a letter, it must include the following required elements:
- Be in writing
- Signed by the individual (patient)
- Clearly identify the person designated to receive the records
- Identify where to send the copy of protected health information
You may write a letter or complete this form to request a correction to your Protected Health Information which was originated or created by a physician.
Accounting of Disclosures request
You may write a letter or complete this form for an accounting of disclosures of your Protected Health Information by CHI Franciscan Health.
How to submit your request
Mail or fax to the location where you received care:
For CHI Franciscan Health hospitals:
St. Joseph Medical Center, St. Clare, St. Francis, St. Elizabeth, St. Anthony Hospitals
Highline Medical Center, Regional Hospital
Harrison Medical Center
For Franciscan Medical Group Primary and Specialty Care clinics, (including Harrison Health Partners and West Sound Orthopedics):
For medical use, there is no fee if records are to be sent directly to a doctor or other healthcare provider for the purpose of continuing care.
For copies for patients or their representatives, there will be a reasonable, cost-based fee.
For copies for other uses, the current rates set by Washington state law may apply as follows:
- 1-30 pages = $1.17 per page, plus applicable sales tax
- 31 or more pages = .88 per page, plus applicable sales tax
- Processing fee = $26 plus applicable sales tax
Processing your request
We will make records available in a timely fashion not to exceed 15 working days. If we're not able to make records available at the time of request, we will inform you of the status of your medical records and produce your medical record within 21 days from the receipt of the request. If the information requested does not exist or cannot be found you will be notified within 15 working days. These timeframes are consistent with state law RCW 70.02.080 and 70.02.090.
Medical records usually are mailed. If records are picked up, a valid photo ID must be presented.
If someone other than the patient picks up records, this must be specified on the Authorization for Disclosure form. The person picking up must show a valid photo ID.
Getting copies of radiology images
You can request copies of your imaging films/CD’s (X-rays, MRI scans, CT scans, mammograms) by contacting the Franciscan Health Radiology or Imaging Center where you had service.
Copies of digital images are available on CD. There is no charge if you are requesting that digital images be sent directly to a physician for your ongoing care. Charges may vary for personal copies. Ask about charges when you call to request a copy.
How to request radiology images
We will mail them to you once you’ve completed a Release of Information form.
While many requests are processed the same or next day, some may take more than 72 hours (excluding weekends and holidays) to process. If you need digital images for an appointment in the next seven business days, it is strongly recommended you pick up your CD in person and take it to your appointment.
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