Coronavirus (COVID-19) Resources
2019 Novel Coronavirus (COVID-19) Information
With the continuing spread of COVID-19 in our community, we are working closely with state and local health authorities to care for affected individuals while also taking steps to limit person-to-person spread within the communities we serve. Please check back often as we continue to share updates and resources as the situation develops.
We are actively screening and restricting visitors at all our hospital locations as we work to keep our communities safe. Please read the restrictions below before visiting one of our hospitals.
- Currently no visitors are allowed unless they fall within the following exceptions:
- One visitor for end-of-life
- One support person for laboring mothers
- Parents of a special-care infant
- Care partner who needs to learn how to care for a patient
- Designated driver for surgery patients
- Children 12 and under are restricted from visiting
- All approved visitors must use the designated entrances
- All approved visitors will be screened for COVID-19 symptoms
To be assessed from the comfort of your home by one of our providers for mild Coronavirus (COVID-19) symptoms such as cough, low-grade fever or mild respiratory problems, visit franciscanvirtualcare.org and enter the discount code COVID19 to waive the typical $35 fee.
With the influx of virtual visits due to COVID-19 in our community we are experiencing longer than usual wait times for our virtual visits. While this is not ideal, staying at home and waiting is the best way to prevent the spread of illness. Once you have registered for your visit, there is an option to receive a text notification when the provider is ready to see you.
- If you or a loved one have mild respiratory symptoms suggesting Coronavirus (COVID-19) such as cough, low-grade fever or mild respiratory problems, schedule a FREE Franciscan Virtual Urgent Care visit today and enter the discount code COVID19.
- If you have a fever and cough and are at a higher risk of COVID-19 infection, we recommend that you be assessed at one of our triage sites. Patients at higher risk of severe COVID-19 infection include: healthcare workers, first responders, patients in nursing homes, patients with severe lung illness or chronic disease, exposure to a known COVID-19 patient, pregnant women and patients older than 60 years.
- COVID-19 Triage Center locations:
- Franciscan Prompt Care – Bonney Lake
- Franciscan Prompt Care – Canyon Road
- Franciscan Prompt Care at St. Joseph
- Franciscan Prompt Care – Gig Harbor
- Franciscan Prompt Care – Burien
- Franciscan Medical Clinic – Federal Way
- Franciscan Medical Clinic – Enumclaw
- Franciscan Medical Clinic – Bainbridge Island
- Harrison Port Orchard Urgent Care
- The Doctors Clinic Ridgetop East - Silverdale
- If symptoms are severe such as high fever, shortness of breath or difficulty breathing, go to one of our Triage Centers, Urgent Care or the Emergency Services department to be screened. Please remember, emergency services need to be able to serve those with the most critical needs.
CDC Health Alert Network (HAN) Health Advisory: Severe Illness Associated with Using Non-Pharmaceutical Chloroquine Phosphate
Recommendations for the Public
- Do not ingest aquarium use products or any other chemicals that contain chloroquine phosphate. These chemicals are not intended for human consumption and can lead to serious health consequences, including death.
- Medications like chloroquine phosphate and hydroxychloroquine sulfate should be taken only when prescribed by and under the supervision of your healthcare provider and always according to the instructions provided.
- Seek immediate medical attention if you are experiencing any unexpected symptoms after taking chloroquine or hydroxychloroquine by contacting your healthcare provider or your poison center (1-800-222-1222).
How to protect yourself and others.
- Learn about the signs and symptoms of flu and COVID-19
- Stay home when sick
- Practice excellent personal hygiene habits, including handwashing, coughing into tissue or elbow, avoid touching eyes, nose, or mouth
- Stay informed via public health updates as information is changing frequently
Need to schedule an appointment?
- Whether you are a new patient or you need to see your regular primary care or specialty care provider for a medical issue, you can do so from the comfort of your home.
- When you call for any non-urgent appointment, ask if the clinic offers Zoom and if your appointment is appropriate for a virtual visit. You can download Zoom here. Clinic staff will explain how to access Zoom from either your mobile device or desktop computer, and will give you the Zoom ID to use. You do not have to create a Zoom account to use this service.
- All aspects and quality of the visit are similar to an in-person visit, including cost and copays, if required. Most payers cover virtual visits.
- Rest assured we never record virtual visits, and they are encrypted to ensure patient privacy.