Emergency Medical Care
Emergencies happen and our expert staff is here to help when you need it most.
As we continue to manage COVID-19 cases, Virginia Mason Franciscan Health is taking action to help minimize the potential for exposures and keep our patients, guests and team members safe. For the safety of all, please follow the guidelines below.
Before you visit
All visitors must comply with screening and mask requirements when entering the building. Visitors with symptoms will not be allowed to enter, and visitors must wear a hospital/clinic-provided masks for the entirety of their stay. Cloth or other types of personal masks must be replaced with a hospital/clinic-provided mask, or, if preferred, the hospital/clinic-provided mask may be worn over a personal mask.
In-person visitation remains restricted for COVID-19 patients at this time.
We understand it is a difficult time for our patients and their loved ones. These restrictions are very important for the health and safety of our patients and staff, and those who do not comply may have visitation access revoked. Please contact the hospital or your medical provider if you have any questions about the visitor policy.
At this time, hospital visitors are only allowed in the following circumstances:
- Emergency Services department: At the discretion of the clinical care team, the Emergency Services department may permit one visitor if needed for a specific caregiving purpose
- One parent of a special-care infant
- One parent of a minor for scheduled appointment, surgery or procedures
- Care partner who needs to learn how to care for a patient
- Caregiver needed for incapacitated patient
- Professionals providing essential support and/or care as part of a patient’s care team, including doulas
- People with legal authority or responsibility for care
- Two bedside visitors at a time for end-of-life patients and/or have an order for comfort care
- End-of-life/comfort care patients: Up to two bedside visitors will be permitted at one time for non-COVID patients
- Beginning of Life/Family Birth Centers: Laboring patients will be allowed two asymptomatic (without symptoms) adult support persons. A support person includes:
- a spouse or partner
- a family member
- a friend
- trained doula
These same two people will be the designated visitors after delivery has occurred until discharge. Overnight visitor restrictions may vary among birth centers.
Hospitalized pregnant patients who are admitted and waiting until they can safely deliver may have one support person or caregiver in a 24-hour period.
For the safety of patients and staff, the following visitors are not allowed:
- Visitors with any symptoms: Fever (greater than 100.4 or, if 65 or older, greater than 99.6), cough, shortness of breath or difficulty breathing, fever, chills, muscle pain, sore throat, new loss of taste or smell, headache, congestion or runny nose, and nausea, vomiting or diarrhea
- Visitors who are not willing or able to wear a hospital-provided mask the entire time they are in the hospital
- Children 12 and under are restricted from visiting
Any approved visitors:
- Must go directly to a patient’s room – use of waiting rooms is not permitted. We encourage any approved visitors to coordinate their arrival and departure times.
- Must use the Emergency Services department entrance (temporarily due to COVID)
- Will be screened for COVID-19 symptoms
- Will be asked to complete hand hygiene upon entry
- Must wear a hospital-provided mask the entire time while inside the building, including in a patient’s room. Masks must be tight-fitting and completely cover nose and mouth.
- Are encouraged to maintain physical distancing (at least six feet apart from others)
Clinic visitor restrictions:
- For everyone's protection, we are restricting visitors from accompanying patients to an appointment. Accommodations will be made for minors and special circumstances.
- All individuals must wear a clinic-provided mask the entire time while inside the building.
- Please, do not come to your appointment if you have a fever, cough, shortness of breath, new loss of taste or smell, or have had close, in-person contact with someone who has tested positive for the COVID virus within the past 14 days. If symptoms are severe, call 911 or go directly to one of our Prompt or Urgent Care locations or Emergency Services departments.
When you have an emergency, it’s reassuring to know that our skilled emergency medical teams are always here to provide exceptional care when you need it most.
Expert care for you
Bringing advanced emergency and trauma care right to your neighborhood, Virginia Mason Franciscan Health has locations throughout the Puget Sound. Our Emergency Services departments offer you:
- 24/seven care, including advanced care for heart attack and stroke
- Diagnostic imaging
- Nationally recognized heart and vascular care, including two flagship heart centers: Franciscan Heart Center at St. Joseph (Tacoma) and the Heart & Vascular Center at St. Michael Medical Center in Silverdale
- Board-certified providers and registered nurses certified in emergency medicine and advanced cardiac life support
- Critical care units at all locations (St. Michael Medical Center - Bremerton critical care patients are transferred to St. Michael Medical Center - Silverdale)
- Many accepted health insurance plans
Emergency Services locations
Our Emergency Services department are near you at eight hospitals in the Seattle-Tacoma and Puget Sound region. Learn more about our emergency and trauma care:
Excellence in emergency and trauma care
Trained, experienced providers, advanced practice clinicians and nurses provide you with safe, high-quality care for any medical emergency. Our teams in many of our hospitals have earned accreditations and other recognitions from national organizations, including:
- American Heart Association /American Stroke Association
- The Joint Commission
- US Department of Health and Human Services
Choosing the right care location
Where you go for your health care matters. This quick summary of Virginia Mason Franciscan Health's services helps you choose the right level of treatment at the right time:
For very serious or life-threatening conditions or trauma.
For common illnesses, minor injuries, routine health exams and long-term health maintenance.
For same-day care when your regular provider isn’t available.
For 24-hour care via phone or secure web chat with board-certified providers or nurse practitioners.
Learn more about all four levels of our health care services and choosing the right care location.
Bremerton: St. Michael Medical Center
Burien: Highline Medical Center
Enumclaw: St. Elizabeth Hospital
Federal Way: St. Francis Hospital
Gig Harbor: St. Anthony Hospital
Lakewood: St. Clare Hospital
Silverdale: St. Michael Medical Center
Tacoma: St. Joseph Medical Center
When to Choose Emergency Care
Franciscan Virtual Urgent Care
Accepted Insurance Plans