Emergency Medical Care
Emergencies happen and our expert staff is here to help when you need it most.
Updated: September 1, 2021
Effective September 1, visitors will only be permitted in Virginia Mason Franciscan Health acute care hospitals in limited circumstances, such as beginning or end of life care. This decision is intended to limit potential spread of COVID-19, as increased cases in the community increases the risk in our hospitals.
We recognize it is a difficult time for our patients and their loved ones. These restrictions are very important for the health and safety of our patients and staff, and we appreciate your understanding and support.
Before you visit
All visitors must comply with screening and mask requirements when entering the building. Visitors with symptoms will not be allowed to enter, and visitors must wear a hospital/clinic-provided masks for the entirety of their stay. Cloth or other types of personal masks must be replaced with a hospital/clinic-provided mask, or, if preferred, the hospital/clinic-provided mask may be worn over a personal mask.
There is no in-person visitation permitted for COVID-positive and suspected patients.
At this time, hospital visitors are only allowed in the following circumstances:
- End-of-life patients: Up to one bedside visitor is permitted for non-COVID patients
- Beginning of Life/Family Birth Centers: Laboring patients will be allowed one asymptomatic (without symptoms) adult support person. This same will be the designated visitor after delivery has occurred until discharge. Overnight visitor restrictions may vary among birth centers.
- Please note: Doulas are members of the care team and do not count as a visitor.
- One parent of a special-care infant
- One parent of a minor for scheduled appointment, surgery or procedures
- Care partner who needs to learn how to care for a patient
- Caregiver needed for incapacitated patient
- Professionals providing essential support and/or care as part of a patient’s care team, including doulas
- People with legal authority or responsibility for care
For the safety of patients and staff, the following visitors are not allowed
- Visitors with any symptoms: Fever (greater than 100.4 or, if 65 or older, greater than 99.6), cough, shortness of breath or difficulty breathing, fever, chills, muscle pain, sore throat, new loss of taste or smell, headache, congestion or runny nose, and nausea, vomiting or diarrhea
- Visitors who are not willing or able to wear a hospital-provided mask the entire time they are in the hospital
- Children 12 and under are restricted from visiting
Any approved visitors
- Must go directly to a patient’s room — use of waiting rooms is not permitted. We encourage any approved visitors to coordinate their arrival and departure times.
- Must use the approved, designated visitor entrance
- Will be screened for COVID-19 symptoms
- Will be asked to complete hand hygiene upon entry
- Must wear a hospital-provided mask the entire time while inside the building, including in a patient’s room. Masks must be tight-fitting and completely cover nose and mouth.
- Are encouraged to maintain physical distancing (at least six feet apart from others)
Patients who do not comply may have visitation access revoked. Please contact the hospital or your medical provider if you have any questions about the visitor policy.
Virginia Mason Franciscan Health/Franciscan Medical Group Clinic visitor restrictions
- Most clinic locations are allowing one visitor per patient during a scheduled visit. Please contact your provider or the clinic with questions about their policy.
- All individuals must wear a clinic-provided mask the entire time while inside the building.
- Please contact the clinic before arriving for your appointment if you need of a COVID-19 test, or if you have COVID-19 symptoms. Symptoms and exposure guidance include:
- Shortness of breath
- New loss of taste or smell
- Close, in-person contact with someone who has tested positive for the COVID virus within the past 14 days
- If symptoms are severe, call 911 or go directly to one of our Prompt or Urgent Care locations or Emergency Services departments.
When you have an emergency, it’s reassuring to know that our skilled emergency medical teams are always here to provide exceptional care when you need it most.
Expert care for you
Bringing advanced emergency and trauma care right to your neighborhood, Virginia Mason Franciscan Health has locations throughout the Puget Sound. Our Emergency Services departments offer you:
- 24/seven care, including advanced care for heart attack and stroke
- Diagnostic imaging
- Nationally recognized heart and vascular care, including two flagship heart centers: Franciscan Heart Center at St. Joseph (Tacoma) and the Heart & Vascular Center at St. Michael Medical Center in Silverdale
- Board-certified providers and registered nurses certified in emergency medicine and advanced cardiac life support
- Critical care units at all locations (St. Michael Medical Center - Bremerton critical care patients are transferred to St. Michael Medical Center - Silverdale)
- Many accepted health insurance plans
Emergency Services locations
Our Emergency Services department are near you at eight hospitals in the Seattle-Tacoma and Puget Sound region. Learn more about our emergency and trauma care:
Excellence in emergency and trauma care
Trained, experienced providers, advanced practice clinicians and nurses provide you with safe, high-quality care for any medical emergency. Our teams in many of our hospitals have earned accreditations and other recognitions from national organizations, including:
- American Heart Association /American Stroke Association
- The Joint Commission
- US Department of Health and Human Services
Choosing the right care location
Where you go for your health care matters. This quick summary of Virginia Mason Franciscan Health's services helps you choose the right level of treatment at the right time:
For very serious or life-threatening conditions or trauma.
For common illnesses, minor injuries, routine health exams and long-term health maintenance.
For same-day care when your regular provider isn’t available.
For 24-hour care via phone or secure web chat with board-certified providers or nurse practitioners.
Learn more about all four levels of our health care services and choosing the right care location.
Bremerton: St. Michael Medical Center
Burien: St. Anne Hospital
Enumclaw: St. Elizabeth Hospital
Federal Way: St. Francis Hospital
Gig Harbor: St. Anthony Hospital
Lakewood: St. Clare Hospital
Silverdale: St. Michael Medical Center
Tacoma: St. Joseph Medical Center
When to Choose Emergency Care
Franciscan Virtual Urgent Care
Accepted Insurance Plans