Our Policies

To ensure that your stay with us is safe, pleasant and comfortable, we’ve compiled a list of our protocols and policies. Learn what to do in case of fire, about our commitment to patient privacy and other guidelines.

Obtaining medical records

CHI Franciscan Health maintains medical records for all of our patients, including inpatients, outpatients and emergency room patients.

  • For adults, we maintain records for 10 years beyond the last contact with the hospital.
  • For minors, we maintain records for three years.

Please contact the hospital where you received care to obtain your medical records.

Fire safety

If you hear a fire alarm within the hospital, please remain calm and stay where you are until given specific directions. If any action is needed, our staff will advise you about where to go. We often conduct fire drills to test our fire safety equipment and to make sure the staff knows how to respond in a fire emergency.

Patient/Facility Directory

CHI Franciscan Health protects the private health information of our patients. We follow federal privacy standards for health care information established by the Health Insurance Portability and Accountability Act (HIPAA) of 1996.

Our Facility Directory provides the following information about patients:

  • Name
  • Location within the hospital
  • Health status described in brief terms (for example: satisfactory, serious, critical) without disclosing specific medical information

Opting out of the Patient Directory

You have the right to opt out of the Facility Directory. However, we do not offer the option to choose who can be informed about your presence in the hospital.

  • If you choose not to be listed in the Facility Directory, our staff will tell callers and visitors who inquire about you: “We have no information available on a patient by that name.”
  • If you choose to be listed in the Facility Directory, we will release information about you only to individuals who ask for you by your first and last name.
  • You may change your decision to be included in or excluded from the Facility Directory.

Commitment to a smoke-free environment

For the health and safety of our patients, visitors and employees, the use of tobacco products is prohibited on the hospital’s property. Cigarettes and other tobacco products are known causes of cancer and other fatal diseases. If you’re interested in nicotine replacement therapy, please talk with your doctor. If you’re interested in quitting smoking:

Non-Discrimination Policy

CHI Franciscan Health is committed to excellence every day as part of our healing ministry. We do not discriminate against any person on the basis of race, color, national origin, disability or age in admission, treatment or participation in our programs, services and activities.

Contact us

Contact any of our hospitals for location-specific information.