Franciscan Anytime Transitioning to Virtual Urgent Care

Effective April 1, the Franciscan Anytime after-hours telephone/webcam medical service will transition to Franciscan Virtual Urgent Care. The Virtual Urgent Care service offers the same convenient access to board-certified family medicine physicians or advanced registered nurse practitioners to treat after-hours health concerns over the phone or via a web camera (webcam). All CHI-Franciscan Health employees and their dependents are welcome to use the Franciscan Virtual Urgent Care program for a flat $35 fee at or by calling 855-356-8053. This service is considered a qualified health care expense so you can use your health account to pay for this service.

Choosing the right level of care

Below is a quick summary of CHI Franciscan Health’s primary care, urgent care, Franciscan Virtual Urgent Care and emergency services to help you choose the right level of care for you and your loved ones:

  • Primary care: Your long-term partner – If the situation doesn’t require immediate care, turn to your primary care doctor. He or she can provide routine health exams, regular screenings, vaccinations, prescription refills and treat illnesses, like the flu and ear infections, and minor injuries, partnering with you to follow your overall health. To find a doctor in the Rainier Health Network please visit
  • Urgent care: Same-day care, no appointment necessary – For those times when you need care the same day, but your doctor isn’t available—such as evenings and weekends— urgent care offers walk-in appointments and extended hours. CHI Franciscan clinics provide digital X-ray, stitches and care for minor injuries and illnesses, like cuts, lacerations, minor burns, sprains and infections.
  • Virtual urgent care: Where and when you need care – Franciscan Virtual Urgent Care is a supplement for in-person care, and provides an appointment via phone or video chat 24/7 with board-certified doctors or nurse practitioners. Franciscan Virtual Urgent Care provides consultation, diagnosis and treatment, including prescriptions, as appropriate, all from the comfort of home—or on the go. In many cases, Franciscan Virtual Urgent Care can be there when the flu strikes at 2 a.m., a nasty cough develops during an important meeting or a camping trip is interrupted by a spider bite.
  • Emergency care – Life-threatening emergencies and trauma require emergency treatment. If you or a loved one have serious symptoms, go to the nearest hospital Emergency Services department or call 9-1-1 immediately. Our Emergency Services departments are open 24 hours a day.

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