Instructions for Retrieving an Encrypted E-mail
from CHI Franciscan Health

Call 1-866-236-0441 for assistance with problems accessing encrypted e-mails 24 hours a day

In the course of your working relationship with CHI Franciscan Health (FHS), you may receive a sensitive e-mail from us which is protected with encryption. FHS encrypts e-mail messages that contain Protected Health Information (PHI).

Reading encrypted e-mail messages is easy, and can be done from the same computer from which you read your e-mail. Below are the instructions for retrieving an encrypted e-mail once you receive notice of the message in your regular e-mail inbox.

The very first time you receive an encrypted message from us, you will follow 2 simple steps to register and read the message:

  1. enter your first and last name, establish and confirm a password associated with your e-mail address (see screen shots below).
  2. read the e-mail.

Each time thereafter, you will simply enter your same password to read the message (see screen shots below).

In the example below, the sender is Gregg Braunton, a FHS employee with the e-mail address of The receiver of the sensitive e-mail is a doctor in the community with an e-mail address of

The encrypted e-mail will look like any other e-mail in your inbox.

This example uses a Yahoo mail account.