Strategy Pillar: Best Place to Heal (Quality)

Our Accomplishments:

  • CHI Franciscan Health launches the interactive TeleHealth education services to help patients, through topic-specific videos, to become more engaged in their well-being before returning home from the hospital.

  • Franciscan introduces the TeleMedicine program, which enables physicians and patients at our hospitals to participate in Internet-based, real-time video consults with medical specialists.

  • Franciscan opens the Patient Placement Center to serve physicians in admitting their patients for hospital care and ensuring that patients go to the appropriate facility for the type of care they need.

  • St. Joseph Medical Center in Tacoma:
    • Receives the American Heart Association/American Stroke Association "Get with the Guidelines" Award for excellence in care of stroke patients
    • Introduces sophisticated GPS-like technology that allows pulmonologists to search the deepest regions of the lungs for lesions using 3-dimensional imagery
    • Is among the first hospitals in Washington to introduce a non-drug therapy for severe asthma called bronchial thermoplasty

  • St. Francis Hospital in Federal Way:
    • Expands its maternity services by adding a special care nursery for infants experiencing health difficulties due to premature birth
    • Earns designation as an Aetna Institute of Quality for bariatric (weight loss) surgery.

  • St. Clare Hospital in Lakewood:
    • Implements a rapid-care process in its emergency department that significantly reduces the time patients wait to see a physician and improves patient satisfaction scores
    • Commemorates the 500th treatment group in the innovative Franciscan Chronic Pain Management Program at the hospital

  • St. Anthony Hospital in Gig Harbor:
    • Receives the national "Excellence through Insight Award" from HealthStream Research for stellar patient satisfaction scores in both its emergency department and intensive care unit
    • Begins inpatient dialysis, an addition to Franciscan's outpatient dialysis service in Gig Harbor

  • St. Elizabeth Hospital in Enumclaw:
    • Becomes the first new hospital in Washington to earn LEED (Leadership in Energy and Environmental Design) certification from the U.S. Green Building Council
    • Is a co-recipient, with Northwest Emergency Physicians of Team Health, of the Washington State Medical Association's William O. Robertson Patient Safety Award
    • Is named one of the "Most-Wired" rural hospitals in the U.S. by Hospitals & Health Networks magazine for its use of state-of-the-art clinical and information technology

  • The Women's Health & Breast Center at St. Francis is designated a Breast Center of Excellence by the National Consortium of Breast Centers.

  • Franciscan is a major sponsor of the Cancer Survivors' Conference, an annual event in Tacoma that is an educational and inspirational resource for cancer survivors and their loved ones.

  • Susan G. Komen for the Cure, Puget Sound affiliate, awards a $123,870 grant to support Franciscan's Breast Cancer Navigator Program.
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Compassionate Care 
A total of 5,021 babies were born Franciscan hospitals from July 2010 through June 2011.